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We've noticed some customers contracted a virus that cannot be deleted when Windows is running, even if the machine is started in command line mode. Instead we had to boot the computer using a Windows installation CD and run the recovery console.
But there is a catch: the standard install CD does not support Serial ATA type hard disks. For these computers, a driver disk must be inserted into the floppy before one can start the computer with the recovery console.
Some companies, such as Dell and HP/Compaq, have started including this “missing” SATA driver into their OEM version of the install CD. Or added a recovery console option when the machine first boots. The key word here is started: many older systems cannot boot the recovery console without the driver disk. And many systems don't have floppy drives!
Visit your computer manufacturer's technical support web site and search for the term “recovery console.” Determine if you are in possession of all the media (CD, floppy, or both) necessary to boot the recovery console. If not, consider purchasing this media from the manufacturer (should cost no more then $20). Note this media is also necessary to reinstall Windows.
School is out for most of us before Memorial Day. So summer is here. What to do? What to do?
Most computers that come with CD or DVD burners include software to produce slide shows and videos. Cards for capturing analog or digital video cost about $30. Why not have the kids use existing home movies and photos to produce something the whole family can enjoy?
Sound tempting? We recommend “The Young Producer's Video Book: How to Write, Direct, and Shoot Your Own Video,” written by Donna Guthrie and Nancy Bentley, published by The Millbrook Press, as a guide for third graders on up. The book is available in the public library. Even though this book is in the junior's section, the method described by the authors is the best we've seen. More details about a video production process can be found at our web site.
Just contact us with any comments, concerns, or questions about items contained in this document. Or IT issues in general. Or call us at the telephone number below.
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